Professional Communication


Demonstrate the ability to initiate and maintain a flow of information between senders and receivers through the use of critical listening, and oral and written communication skills; communicate basic and complex ideas to a variety of groups; appreciate the organizational and cultural contexts within which communication occurs; and conduct professional quality oral and electronic presentations (hhspp 2010)

Advocacy Report

In Spring 2015, while enrolled in CSUMB’s professional writing course, CHHS 302, I spent the entire semester researching and completed an advocacy report regarding the high rate of HIV within African-American communities, as it relates to the health and human services field. This semester long research and advocacy project provided me with the opportunity to expand on my coherent and concise writing/communication abilities. I was able to communicate complex ideas, translating them into an executive summary and producing a letter of appeal to an influential stakeholder.

Example: Letter of Appeal

Example: Executive Summary

Grant Proposal

In the Fall of 2015, while enrolled in a grant writing course I had the opportunity to work with a non-profit organization in Monterey County and assist in producing a grant proposal. Working with a non profit organization and assisting them in writing a grant has strengthened my skills in both oral and written communication. I am better able to communicate basic and complex ideas and have gained a better understanding of the dynamics of communication within an organizational context.

Example: Proposal Summary

Example: Rousseaux-J_Statement of Need_Sun Street Centers copy

Example: Rousseaux-J_Community Impact Application, Final Proposal-2

Example: Program Budget_Sun-Street-Centers

Professional Skills

The following skill was developed and strengthened throughout my education at CSUMB and my field placement.  I was able to take what I learned in the classroom and apply it in a professional setting.

Professional Communication: I was able to learn about and conduct patient assessments and discharge plans during my internship at Kindred. Through communication, I was able to uncover patient needs. I was able to effectively communicate by listening to and observing patient body language and behavior. I found it important to validate client feelings and to meet them where they were in their life and recovery. I also strengthened my written communication skills by providing the facility with patient reports and care plans. I learned medical terminology to be able to communicate more accurately in my reports so they could translate over to a medical professional reading them.

Conflict Resolution: I was able to resolve conflicts for residents in need by providing one on one care and building trust at my field placement. I was able to identify psych-social and environmental concerns by probing and asking questions. As I uncovered areas of conflict, I was able to assist patients in creating action plans and goals to resolve conflicts. I was able to connect patients with resources where needed depending on resident issues and conflicts.